Is this a legitimate project?
Yes. Northwestern Law has contracted with PCI: The Data Company (also known as Publishing Concepts) out of Dallas, Texas, to collect alumni information and to produce the 2012 Northwestern Law print directory. E-mails, postcards and calls you receive from PCI are sent on our behalf.
Where can I call to make an update?
Northwestern Law alumni may call Publishing Concepts (PCI) toll-free at 1-888-369-6252.
Why is Northwestern Law using an outside contractor to complete this project?
With a small staff, the Northwestern Law Office of Alumni Relations needs to use a professional company to ensure the Directory is complete, accurate and completed on time.
What will the e-mail request look like?
The e-mail you will receive will be sent from Julie Chin, Director of Alumni Relations via email@example.com. It will feature the Northwestern Law logo and an electronic signature.
If you receive any other suspicious e-mail messages requesting that you reply via e-mail to verify alumni information, these are likely scams. The only way the Northwestern Law is collecting updates for this project is through the toll-free number; the legitimate message will NOT ask you to reply via e-mail. If you have any questions about the legitimacy of an e-mail message you receive, please feel free to contact the Northwestern Law Office of Alumni Relations at 312-503-8494, or via e-mail to firstname.lastname@example.org.
Why do I need to update my information?
Who will be included in the directory?
The 2012 Northwestern Law Alumni Directory will contain all living Northwestern Law alumni. All graduates through Spring 2011 will be included.
How long do I have to make changes and still have them appear in the directory?
Any changes submitted before July 20, 2012, will be reflected in the directory.
I ordered a directory/package over the phone and would like to cancel my order. How do I do this?
Call the PCI customer service help desk at 1-800-395-4724 or email email@example.com, and they will take care of this for you.
When will I receive my directory?
The total duration of the directory project is about 12 months. Since we began the project in January 2012, the directories will be distributed in January 2013
I ordered a package containing the Companion Airline Voucher, but I haven't received the post card requesting verification of my address.
For those who purchase a package containing the Companion Airline Voucher, they will receive a postcard within 2 -3 weeks to go to the PCI website to initiate the voucher process by entering their name and user ID (shown on the postcard). Alternatively, the buyer can call our client services team toll free (also shown on the postcard).
After verifying your address you will receive a tri-fold voucher that initiates the receipt of the authorization code to make your travel arrangements.
The concept of the Voucher is:
If you have questions about the status of your voucher, please contact the PCI customer service desk at 1-800-395-4724 or email firstname.lastname@example.org.
Someone at PCI called me a few months ago about the alumni directory. I didn't place an order at the time, but I would like to now. Can I still do that?
If the directory has not yet been printed, you can still reserve a copy at the regular price. If the directory has already been printed, you can purchase a directory for $89.95 (while supplies last.)
Can I choose for some or all of my information to not be printed in the directory?
Absolutely. You may tell the caller what information you would prefer to have excluded when you call to update/verify your information. You may also communicate this information to the PCI customer service desk or to the Northwestern Law Alumni Association.
Can anyone purchase a directory?
The Northwestern Law Alumni Directory is available for sale only to Northwestern Law alumni.
How do I know my information will only be used for directory purposes?
Northwestern Law has a contractual agreement with PCI that states: