IT For Staff

The top requested Knowledge Base articles this month:

Zoom Web Conference
DUO Multi-Factor Authentication
Global Protect VPN
Procertas

The Pritzker School of Law Information Technology department would like to welcome all current and new Staff to our support page. We offer our expertise to assist with queries ranging from configuring your computer; tools to automate your work or processes; to any technical issue, you may have.

Support may be reached by:

  • Information Commons - Please visit our Info Commons for immediate support. Located by the main entrance of the Pritzker Legal Research Center, we offer our expertise to assist with queries ranging from simple fixes to complex problems.

  • Email - Send an email to lit@northwestern.edu to start a service ticket. The next available technician will contact you right away.

  • Phone - (312) 503-7000 or by extension 3-7000

An IT representative will meet with you at a scheduled time to help you with your netid, email, printing and backup needs

AV & Classroom Support

Classroom support is managed by Ad Services. They may be reached at 312-503-7001 or extension 3-7001.

Calendar

Adding:  Windows |  macOS
Sharing:  Windows |  macOS Managing Permissions:  Windows | macOS
Scheduling meeting:  Windows |  macOS |  Outlook Web App (OWA)
Delegating account to someone else:  Windows |  macOS |  Outlook Web App (OWA)

Cloud Storage

NU Box
Accessing:  Web (Computer) |  Android/iOS
Operations:  Sharing files & folders |  Deleting & recovering content |  Editing & managing files
Management:  Creating NU Box groups |  Using NU Box with your Org or Dept |  Managing sharing in an NU Box Org account |  Adding additional email addresses

OneDrive
Installing:  Windows |  macOS  |  Android/iOS

Directory Service

Directory - Northwestern Law
Directory - Northwestern

Email

Setup (Outlook):  Windows |  macOS |  Android |  iOS (Outlook & Apple Mail app)
Creating a signature:  Windows |  macOS |  Outlook Web App (OWA)
Managing mailbox size (Quota):  Windows |  >macOS |  Outlook Web App (OWA)
Adding a shared mailbox:  Windows |  macOS |  Outlook Web App
Delegating:  Windows |  macOS |  Outlook Web App (OWA)
Managing Delegates:  Windows
Scams & Phishing attempts:  Email Scams @ Northwestern

Hardware Recommendations

Staff
The Law School has standardized vendors and models for computer purchases. We offer Dell Optiplex desktop computers and Dell Latitude laptops for PC/Windows users, and Apple iMac desktop computers and MacBook Pro laptops.

We also offer secondary laptop computers and tablets for eligible Faculty and Staff. These include Microsoft Surface Pro, and Apple iPad Pro (Tablets), MacBook Air and Dell Latitude 7300 series (secondary laptops)

Listserv

General Use:  Subscribing |  Unsubscribing |  Using the Listserv Web Interface |  Identifying your subscriptions

Listserv Management:  Creating/deleting/renaming listservs |  Managing your listserv |  Managing listserv subscribers |  Managing subscriber digests |  Adding/Removing an unsubscribe links |  Resolving problems sending images or attachments |  Troubleshooting attachments

Multi-Factor Authentication

Duo
Registering a phone |  Updating after new phone purchase |  Managing settings and phones

NetID

Activate your NetID |  Changing NetID Password |  Password Recommendations |  Web Access Issues

Printing/Copiers

Installing PaperCut:  Windows |  macOS
Setting your PaperCut pin number: Set your PIN
Print to copier using PaperCut:  Printing
Releasing the document in PaperCut:  Release

Security

Email Scams @ Northwestern
Protect your password
Email Defense System

Guide for Maintaining Data Security and Privacy when Traveling Abroad

Staff Travel Plan

Software

Download:  Office 365

Training

Sources:  LinkedIn Learning |  Tech Talks |  TeachX

VPN

Install Cisco AnyWhere:  Windows |  macOS

Web Conferencing


Blue Jeans
Setup: Scheduling |  Attending 

WebEx
Installing WebEx productivity tools:  Windows |  macOS
Setting up a Personal Conferencing Number:  Personal Conferencing Number (PCN)

Zoom
Setup: Scheduling | Attending
Using: Authenticating Zoom |  Switch from personal Zoom to NU Zoom  

Panopto
Logging into Panopto: Panopto @ NU
Desktop Video Recording & Live Streaming: Desktop Video Recording & Live Streaming
Managing Zoom recordings in Panopto: Managing Zoom recordings in Panopto
Panopto Support (external site): Panopto Support

Wireless @ NU

Connecting to "Northwestern" wireless network:  Windows |  macOS |  iOS |  Android
Connecting to Eduroam:  Windows |  macOS |  iOS |  Android
Deleting a saved wireless profile:  Windows |  macOS