Service Catalog

 

Pre-Exam-Laptop-Tune-UP
WiFi
Northwestern Graduation Checklist

Phishing Attacks
Printing
DUO Multi-Factor Authentication
Above are the most requested IT services for Spring 2019

Calendar for Faculty & Staff

Adding: WindowsmacOS
Sharing: WindowsmacOS
Managing Permissions: Windows | macOS
Scheduling meeting: WindowsmacOSOutlook Web App (OWA)
Delegating account to someone else: WindowsmacOSOutlook Web App (OWA)

Calendar for Students

Adding: Adding Canvas Calendar to NLaw account

Cloud Storage for Faculty & Staff

NU Box
Accessing: Web (Computer)Android/iOS
Operations: Sharing files & foldersDeleting & recovering contentEditing & managing files
Management: Creating NU Box groupsUsing NU Box with your Org or DeptManaging sharing in an NU Box Org account | Adding additional email addresses

OneDrive
Installing: WindowsmacOS | Android/iOS

Cloud Storage for Students

Google Drive
Overview: Google Suite
Integration: Integration with Canvas

OneDrive
Installing: WindowsmacOS | Android/iOS

Directory Service

Directory - Northwestern Law
Directory - Northwestern

Email for Faculty & Staff

Setup (Outlook): WindowsmacOSAndroidiOS (Outlook & Apple Mail app)
Creating a signature: WindowsmacOSOutlook Web App (OWA)
Managing mailbox size (Quota): WindowsmacOSOutlook Web App (OWA)
Adding a shared mailbox: WindowsmacOSOutlook Web App
Delegating: WindowsmacOSOutlook Web App (OWA)
Managing Delegates: Windows
Scams & Phishing attempts: Email Scams @ Northwestern

Email for Students

Setup: OutlookApple Mail | Android | iOS
Create: Create a vacation message
Manage: Account password & nicknameAccount after Graduation
Scams & Phishing attempts: Email Scams @ Northwestern

Hardware

Recommendations: Faculty | Staff
Recommendations: Students (Law School only)
Laptop Recommendations

Laptop Tune-Up Service

Laptop Tune-up Guide

Listserv

General Use: SubscribingUnsubscribing | Using the Listserv Web InterfaceIdentifying your subscriptions
Listserv Management: Creating/deleting/renaming listservesManaging your listserv | Managing listserv subscribers | Managing subscriber digestsAdding/Removing an unsubscribe links | Resolving problems sending images or attachmentsTroubleshooting attachments

Multi-Factor Authentication

Duo
Registering a phoneUpdating after new phone purchaseManaging settings and phones

NetID

Activate your NetIDChanging NetID PasswordPassword RecommendationsWeb Access Issues

Printing/Copiers for Faculty & Staff

Installing PaperCut: WindowsmacOS
Setting your PaperCut pin number: Set your PIN
Print to copier using PaperCut: Printing
Releasing the document in PaperCut: Release

Printing/Copiers for Students

WebPrint: Printing from the Law LibraryRequesting a WebPrint refund

Security

Email Scams @ Northwestern
Protect your password
Report a scam
Email Defense System

Software

Download: Office 365 | Student Software

Training

Sources: Lynda.comTech TalksTeachX

VPN

Install Cisco AnyWhere: WindowsmacOS

Web Conferencing

Blue Jeans
Setup: SchedulingAttending 

WebEx

Installing WebEx productivity tools: WindowsmacOS
Setting up: Personal Conferencing Number (PCN)

Wireless @ NU

Connecting to "Northwestern" network: WindowsmacOSiOSAndroid
Connecting to Eduroam: WindowsmacOS | iOS | Android
Deleting a saved wireless profile:  Windows |  macOS