Service Catalog

 

Submit a Request
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Student Microsoft Office 365 FAQ

How to connect to Eduroam WiFi
Printing
DUO Multi-Factor Authentication
Above are the most requested IT services.

Calendar for Faculty & Staff

Adding: Windows | macOS
Sharing: Windows | macOS
Managing Permissions: Windows | macOS
Scheduling meeting: Windows | macOS | Outlook Web App (OWA)
Delegating account to someone else: Windows | macOS | Outlook Web App (OWA)

Calendar for Students

Adding: Adding Canvas Calendar to NLaw account

Cloud Storage for Faculty & Staff


OneDrive
Installing: Windows | macOS | Android/iOS

Cloud Storage for Students

OneDrive
Installing: Windows | macOS | Android/iOS

Directory Service

Directory - Northwestern Law
Directory - Northwestern

Email for Faculty & Staff

Setup (Outlook): Windows | macOS | Android | iOS (Outlook & Apple Mail app)
Creating a signature: Windows | macOS | Outlook Web App (OWA)
Managing mailbox size (Quota): Windows | macOS | Outlook Web App (OWA)
Adding a shared mailbox: Windows | macOS | Outlook Web App
Delegating: Windows | macOS | Outlook Web App (OWA)
Managing Delegates: Windows
Scams & Phishing attempts: Email Scams @ Northwestern

Email for Students

Scams & Phishing attempts: Email Scams @ Northwestern
Graduating Students: Refer to the Student Graduation Checklist
New Students: Refer to the New Student IT Guide

Hardware

Recommendations: Faculty | Staff
Recommendations: Students (Law School only)
Laptop Recommendations

Laptop Tune-Up Service

To make your exam experience go smoothly, please follow the instructions on How to make Chrome the default Web Browser (Windows & MacOS) and How to disable your automatic updates (Windows and MacOS). 

Listserv

General Use: Subscribing | Unsubscribing | Using the Listserv Web Interface | Identifying your subscriptions
Listserv Management: Creating/deleting/renaming listservs | Managing your listserv | Managing listserv subscribers | Managing subscriber digests | Adding/Removing an unsubscribe links | Resolving problems sending images or attachments | Troubleshooting attachments

Multi-Factor Authentication

Duo
Registering a phone | Updating after new phone purchase | Managing settings and phones

NetID

Activate your NetID | Changing NetID Password | Password Recommendations | Web Access Issues

Printing/Copiers for Faculty & Staff

Installing PaperCut: Windows | macOS
Print to copier using PaperCut: Printing
Releasing the document in PaperCut: Release

Printing/Copiers for Students

WebPrint: Printing from the Law Library | Requesting a WebPrint refund

Security

Email Scams @ Northwestern
Protect your password
Report a scam
Email Defense System

Software

Download: Office 365 | Student Software

Training

Sources: LinkedIn Learning | Tech Talks | TeachX

VPN

Install Global Protect: Windows | macOS

Web Conferencing

Zoom
Setup: Scheduling | Attending
Using: Authenticating Zoom |  Switch from personal Zoom to NU Zoom <---

Panopto
Logging into Panopto: Panopto @ NU
Desktop Video Recording & Live Streaming: Desktop Video Recording & Live Streaming
Managing Zoom recordings in Panopto: Managing Zoom recordings in Panopto
Panopto Support (external site): Panopto Support

Wireless @ NU

Connecting to Eduroam wireless network: Windows | macOS | iOS | Android
Deleting a saved wireless profile:  Windows |  macOS