Service Catalog


Submit a Request
Student Microsoft Office 365 FAQ

How to connect to Eduroam WiFi
DUO Multi-Factor Authentication
Above are the most requested IT services.

Calendar for Faculty & Staff

Adding: WindowsmacOS
Sharing: Windows macOS
Managing Permissions: Windows | macOS
Scheduling meeting: WindowsmacOSOutlook Web App (OWA)
Delegating account to someone else: WindowsmacOSOutlook Web App (OWA)

Calendar for Students

Adding: Adding Canvas Calendar to NLaw account

Cloud Storage for Faculty & Staff

NU Box
Accessing: Web (Computer)Android/iOS
Operations: Sharing files & foldersDeleting & recovering contentEditing & managing files
Management: Creating NU Box groupsUsing NU Box with your Org or DeptManaging sharing in an NU Box Org account | Adding additional email addresses

Installing: WindowsmacOS | Android/iOS

Cloud Storage for Students

Google Drive
Overview: Google Suite
Integration: Integration with Canvas

Installing: WindowsmacOS | Android/iOS

Directory Service

Directory - Northwestern Law
Directory - Northwestern

Email for Faculty & Staff

Setup (Outlook): WindowsmacOSAndroidiOS (Outlook & Apple Mail app)
Creating a signature: WindowsmacOSOutlook Web App (OWA)
Managing mailbox size (Quota): WindowsmacOSOutlook Web App (OWA)
Adding a shared mailbox: WindowsmacOSOutlook Web App
Delegating: WindowsmacOSOutlook Web App (OWA)
Managing Delegates: Windows
Scams & Phishing attempts: Email Scams @ Northwestern

Email for Students

Scams & Phishing attempts: Email Scams @ Northwestern
Graduating Students: Refer to the Student Graduation Checklist
New Students: Refer to the New Student IT Guide


Recommendations: Faculty | Staff
Recommendations: Students (Law School only)
Laptop Recommendations

Laptop Tune-Up Service

Laptop Tune-up Guide


General Use: SubscribingUnsubscribing | Using the Listserv Web InterfaceIdentifying your subscriptions
Listserv Management: Creating/deleting/renaming listservsManaging your listserv | Managing listserv subscribers | Managing subscriber digestsAdding/Removing an unsubscribe links | Resolving problems sending images or attachmentsTroubleshooting attachments

Multi-Factor Authentication

Registering a phoneUpdating after new phone purchaseManaging settings and phones


Activate your NetIDChanging NetID PasswordPassword RecommendationsWeb Access Issues

Printing/Copiers for Faculty & Staff

Installing PaperCut: WindowsmacOS
Setting your PaperCut pin number: Set your PIN
Print to copier using PaperCut: Printing
Releasing the document in PaperCut: Release

Printing/Copiers for Students

WebPrint: Printing from the Law LibraryRequesting a WebPrint refund


Email Scams @ Northwestern
Protect your password
Report a scam
Email Defense System


Download: Office 365 | Student Software


Sources: LinkedIn LearningTech TalksTeachX


Install Cisco AnyWhere: WindowsmacOS

Web Conferencing

Blue Jeans
Setup: SchedulingAttending 


Installing WebEx productivity tools: WindowsmacOS
Setting up: Personal Conferencing Number (PCN)

Wireless @ NU

Connecting to "Northwestern" network: WindowsmacOSiOSAndroid
Connecting to Eduroam: WindowsmacOS | iOS | Android
Deleting a saved wireless profile:  Windows |  macOS